Privacy Policy

Kernow Clean is an exterior cleaning business providing cleaning services to residential and commercial properties across Cornwall.

For the purposes of UK data protection law, Kernow Clean is responsible for the personal information you provide to us.

You can contact us about your personal information or this Privacy Policy using the contact details provided on our website.

What Information We Collect

When you contact Kernow Clean, request a quote or enquire about our services, we may collect personal information that you choose to provide to us.

This may include your name, telephone number, email address, property address or location, details about the cleaning services you require, and any other information you provide as part of your enquiry.

If you contact us through our website, Facebook, Instagram, WhatsApp, by telephone or by email, we may keep the information you provide so that we can respond to your enquiry and provide our services.

If you submit an enquiry through a Meta/Facebook or Instagram Instant Form, we may receive the information you provide through that form, including your name, telephone number, email address and details about the property or cleaning service you are enquiring about.

You may also choose to send us photographs of your property or the area you would like cleaned. We may use these photographs to understand your requirements, assess the work and prepare a quotation.

How We Use Your Information

• respond to enquiries and requests for quotations;

• assess the cleaning services you require and prepare quotations;

• arrange and provide cleaning services;

• contact you about an enquiry, quotation or booking;

• communicate with you about work being carried out at your property;

• keep appropriate records relating to our customers and enquiries;

• process payments and manage our business administration;

• improve our services and customer experience; and

• comply with our legal and regulatory obligations.

We will only use your personal information for purposes that are relevant to your enquiry, our services, our legitimate business activities or our legal obligations.

Lawful Basis for Using Your Information

We rely on different lawful bases under UK data protection law depending on how we use your information.

Where you contact us to request a quotation or ask us to take steps before providing our services, we may process your information because it is necessary to take those steps at your request.

Where you become a customer, we may process your information where this is necessary to provide our services and manage our agreement with you.

We may also process information where necessary to comply with our legal obligations, such as keeping appropriate business and financial records.

For certain business activities, we may rely on our legitimate interests, such as managing and improving our services, responding to enquiries and operating our business effectively. Where we rely on legitimate interests, we will only use your information where those interests are not overridden by your rights and interests.

Who We Share Your Information With

We may share your personal information where necessary to provide our services, operate our business or comply with our legal obligations.

This may include sharing information with:

• service providers who help us operate our website, manage enquiries or provide business administration services;

• payment providers where necessary to process payments;

• professional advisers, such as accountants, where necessary for legitimate business or legal purposes;

• government bodies, regulators, law enforcement agencies or other authorities where we are legally required to do so; and

• other contractors or service providers where sharing information is necessary to arrange or carry out the services you have requested.

We only share information that is reasonably necessary for the relevant purpose and do not sell your personal information to third parties.

How Long We Keep Your Information

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Where you make an enquiry or request a quotation but do not become a customer, we will generally retain your information only for as long as reasonably necessary to deal with your enquiry, follow up where appropriate and maintain appropriate business records.

Where you become a customer, we may retain relevant information for as long as necessary to provide our services, manage our business relationship, deal with any queries or disputes, and meet our legal, accounting and tax obligations.

We regularly review the personal information we hold and will securely delete or anonymise information when it is no longer reasonably necessary to retain it, unless we are required or permitted by law to keep it for longer.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to the personal information we hold about you.

Depending on the circumstances, these rights may include:

• the right to be informed about how we use your personal information;

• the right to access the personal information we hold about you;

• the right to ask us to correct inaccurate or incomplete information;

• the right to ask us to delete your personal information in certain circumstances;

• the right to ask us to restrict how we use your personal information in certain circumstances;

• the right to object to certain uses of your personal information, including where we rely on legitimate interests; and

• the right to data portability in certain circumstances.

These rights are not absolute and may not apply in every situation. If you would like to exercise a right or ask us about how we use your information, please contact us using the contact details provided on our website.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully or that your data protection rights have not been respected.

The ICO is the UK's independent supervisory authority for data protection.

International Transfers

Some of the service providers we use to operate our business may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Depending on the circumstances, this may include relying on a UK adequacy regulation, appropriate safeguards or another lawful mechanism permitted under UK data protection law.

Where appropriate, further information about international transfers and the safeguards used may be available from the relevant service provider's privacy policy.

How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

We use appropriate security measures when handling information provided through our website, online enquiry forms and other communication channels.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to us electronically.

If we become aware of a personal data breach that we are legally required to notify you or the Information Commissioner's Office about, we will take the appropriate steps required by applicable data protection law.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve our services.

We may also use analytics and advertising technologies, such as the Meta Pixel, to measure the effectiveness of our advertising and understand how visitors interact with our website.

Some cookies may be placed by third-party service providers whose services we use.

Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies on your device.

We will provide information about the types of cookies and tracking technologies used on our website and the purposes for which they are used.