Privacy Notice.

Who is responsible for your information?

Harlan West trading as KERNOW CLEAN is the data controller. This means Harlan West decides why and how personal information is used for KERNOW CLEAN's website, enquiries, quotations and exterior-cleaning services.

Legal trading name: Harlan West T/A Kernow Clean
Address: Joiners Meadow, Trevillick, Tintagel, Cornwall, PL34 0DN
Email: kernowclean@gmail.com

This notice applies when you visit the KERNOW CLEAN website, make an enquiry, request a quotation, become a customer, act for a business or property, supply services to KERNOW CLEAN, or otherwise communicate with the business.

What personal information may be collected?

Where does the information come from?

• Directly from you through the website form, email, telephone, WhatsApp, in person, or during a site visit.
• From a person or organisation acting for a property or site, such as an owner, tenant, employer, property manager, landlord or referral contact.
• From records created while assessing, quoting for or carrying out requested work.
• From limited public sources where reasonably needed to verify a business contact, property location or site information.
• From Squarespace, Google Analytics and Meta measurement tools about use of the website, subject to the cookie choices described below.

If you choose to contact KERNOW CLEAN through WhatsApp, we use your phone number, messages and any photographs you send to respond to your enquiry and manage requested work. WhatsApp provides its own service under its Privacy Policy. You can use telephone, email or the website form instead.

If another person gives KERNOW CLEAN your details, this notice will be provided to you within the period required by law unless an exception applies.

Why is the information used?

KERNOW CLEAN's legitimate interests are to operate a safe, secure and accountable exterior-cleaning business, respond to genuine enquiries, maintain service records, improve its customer experience and protect its legal position. These interests are considered against your rights and reasonable expectations.

Information marked as required on the enquiry form is needed to assess and respond to your request. If it is not provided, KERNOW CLEAN may be unable to quote for or provide the requested service.

Who may receive the information?

KERNOW CLEAN does not sell personal information. It may be shared only where reasonably necessary with:

• Squarespace, which hosts the website and processes form and website data.
• Google services and Google Drive, used for business email, documents and form-response storage. Google Analytics 4 is also used to measure website visits, referral sources and enquiries in accordance with your cookie choices.
• Meta, through the Meta Pixel, receives website activity and enquiry-event information for Facebook and Instagram marketing measurement when marketing cookies are accepted. Meta may associate this activity with your account or device under its own privacy policy.
• Accountants, insurers, legal advisers, IT support and other professional advisers acting under appropriate duties of confidentiality.
• Carefully selected suppliers, subcontractors or authorised business support where they need the information to help provide or administer a service.
• HMRC, courts, regulators, emergency services, law enforcement or other authorities where disclosure is required or permitted by law.
• A buyer or successor if the business or relevant assets are reorganised or transferred, subject to appropriate confidentiality and data-protection safeguards.

You can read the current Squarespace Privacy Policy, Squarespace Data Processing Addendum and Google Privacy Policy, and Meta Privacy Policy.

International data transfers

Some technology providers may store or process information outside the UK. Where this happens, KERNOW CLEAN requires an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections, and reviews the relevant provider terms. The processor documents linked above explain their current transfer arrangements and how to request further information.

How long is information kept?

KERNOW CLEAN keeps personal information only for as long as it is reasonably needed for the purpose collected, including legal, accounting, safety and dispute needs. The working retention schedule is:

Records may be kept for longer where law, an insurer, a regulator, a court, an unresolved complaint or the establishment or defence of a legal claim reasonably requires it. Duplicate copies in email, Squarespace and Google Workspace follow the same underlying retention decision.

Cookies, analytics and marketing measurement

Squarespace uses necessary cookies to operate and secure this website. You can accept, decline or manage optional cookies in the banner. The Cookie Preferences control lets you change or withdraw your choice later. Declining optional cookies does not prevent you from requesting a quotation.

• Performance and analytics: Squarespace Analytics and Google Analytics 4 help us understand visits, sources of traffic and use of the website. Our custom contact-click and successful-enquiry events are sent to Google Analytics only when performance cookies are accepted.
• Marketing: the Meta Pixel measures website visits and successful enquiries for Facebook and Instagram marketing when marketing cookies are accepted. This can help connect website activity with marketing that brought a visitor here. Meta receives technical device and event information under its privacy policy.
• Enquiry measurement: our custom events identify the contact method or form type. They do not include the enquiry text, email address, phone number or uploaded photographs. A contact-button click is measured separately from a successfully submitted form.

Optional analytics and marketing choices are separate. Our custom tracking checks your current choice when the action happens. We do not send a missed enquiry event later merely because you subsequently accept cookies.

Read Squarespace's cookie information, Google's cookie information and Meta's cookie policy for current purposes and durations. We will update this notice when our measurement tools or their purposes materially change.

How is information protected?

KERNOW CLEAN uses proportionate technical and organisational safeguards, including restricted access, individual account controls, multi-factor authentication where available, secure provider services, maintained devices, confidentiality expectations, data minimisation and secure disposal. Access is limited to people who need information for an authorised business purpose.

No internet or storage system is completely risk free. If a personal-data breach occurs, KERNOW CLEAN will contain, assess and document it, notify the ICO within the required period where the legal threshold is met, and inform affected people without undue delay where there is a high risk to them.

Your data-protection rights

Depending on the circumstances and lawful basis, you may have the right to:

• ask for access to your personal information and information about how it is used;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased in certain circumstances;
• ask for use of the information to be restricted in certain circumstances;
• receive information you provided in a portable format where the legal conditions apply;
• withdraw consent at any time where consent is the basis for processing; and
• ask for human intervention if a solely automated decision with legal or similarly significant effects were ever introduced.

Rights are not absolute and a legal exception may apply. To make a request, email kernowclean@gmail.com. KERNOW CLEAN may ask for information reasonably needed to confirm identity and will respond without undue delay and within the applicable legal time limit.

Data-protection complaints

If you believe KERNOW CLEAN has not handled your information properly, email kernowclean@gmail.com with the subject Data protection complaint. Include what happened, what information is involved and what outcome you are seeking.

KERNOW CLEAN will acknowledge a data-protection complaint within 30 days, investigate it without undue delay, keep you appropriately informed and communicate the outcome without unjustifiable delay.

You also have the right to complain to the Information Commissioner's Office. The ICO will normally expect you to raise the matter with KERNOW CLEAN first. Visit the ICO complaints service or telephone 0303 123 1113.

Automated decisions and changes

KERNOW CLEAN does not currently use personal information to make solely automated decisions that have legal or similarly significant effects, and does not carry out automated profiling for quotation decisions.

This notice will be reviewed at least annually and sooner if KERNOW CLEAN changes its services, suppliers, marketing or data practices. Material changes will be made clear on this page. The next scheduled review is 3 September 2027.